Refund and Returns Policy

Last updated: June 17, 2026

At Roselle Gift, we want every gift to arrive ready to make the moment feel special. If you are not satisfied with your order, we offer free returns and exchanges within 30 days after delivery.

30-Day Free Returns and Exchanges

You may request a free return or exchange within 30 days after your order is delivered. Return shipping for eligible returns and exchanges is free.

Return Eligibility

To qualify for a return or exchange, the item must be unused, in its original condition, and returned with its original packaging and included accessories where possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, missing an included item, or different from what you ordered, please contact us within 30 days after delivery. Include your order number and clear photos of the product, packaging, and issue so we can help arrange a free replacement, exchange, or refund.

How to Start a Return or Exchange

Email support@rosellegift.com with your order number and the item you would like to return or exchange. After your request is approved, our support team will provide return instructions and a prepaid return label when needed.

Refund Processing

After we receive and inspect your returned item, we will process your refund to the original payment method. Refund processing may take up to 5 business days after approval, depending on your payment provider.

Non-Returnable Situations

We may be unable to accept returns for items that are used, damaged after delivery, missing major packaging or accessories, or returned outside the 30-day return window, unless the issue was caused by damage, defect, or fulfillment error.

Contact

For return or exchange questions, contact us at support@rosellegift.com or visit our Contact Us page.